Contact

Tell us what you want to import.

We reply within 24 business hours with next steps and, where it applies, a free initial quote.

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Imports managed
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Clients supported
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Supplier countries
Working session to define an import

Sending commits you to nothing. We'll contact you on the channel you prefer within 24 business hours — the full sequence is below.

Email
gerencia@insunova.co
WhatsApp
+57 300 000 0000
Instagram
@insunovaimport
Location
Medellín, Colombia
Hours
Mon–Fri · 8:00–18:00 (COT)
After you send

What happens when you write to us

Nobody should fill in a form without knowing what comes next. This is the full sequence, from sending your request to having numbers on the table.

Available Mon–Fri · 8:00–18:00 (COT)
01
We receive and review

We read your request and look at the product, volume and origin you mention before replying. No automated responses.

02
We contact you

We write on the channel you prefer — WhatsApp or email — within the next 24 business hours.

03
A short call

A brief call to understand volume, origin, timings and how ready your operation is to import.

04
Initial quote

We give you a cost estimate and the suggested route, with no commitment. If importing doesn't suit you yet, we say so.

Where we are

Behind the form there is an office and a team

We operate from Medellín, Colombia. This is where sample books are reviewed, references compared and the requests that come through this page are answered.

Our office
Medellín, Colombia
Our office
The team that answers you
Reviewing sample books
The team that answers you
Work table
Fabric specs and references
Work table
Office in Medellín, Colombia
A team behind every request
WhatsApp, email or video call
Mon–Fri · 8:00–18:00 (COT)
Frequently asked questions

Before you write to us

The first quote is free and carries no commitment. Tell us what you want to import and we'll give you an estimated costing.
Within 24 business hours of your message. If you write outside our hours (Mon–Fri, 8:00–18:00 COT), your request goes in first thing the next business day.
The initial quote comes first. If the numbers work for you, we define the scope — guided importing or full support — agree terms, and only then does supplier vetting begin. No money moves before that step.
We work from small validation orders up to full containers. In guided importing there is no minimum; in full support we optimise by volume.
Our focus and strongest network is in Chinese textile hubs, but we also handle origins in Asia, Europe and the Americas.
We validate and audit every mill before operating: legal verification, samples, capacity and references. We don't move a dollar without that check.
BL, commercial invoice, packing list, certificates of origin and everything required to clear customs without surprises, held securely and traceable.
We operate from Medellín, Colombia, with a supplier network in Chinese textile hubs. We serve companies across the country by WhatsApp, email and video call.